Ans.1

The delivery can happen in 7-10 business days, based on your pin code

Ans.2

Yes, COD is available however the facility is based on your pin code

Ans.3

No, you can either place an order by COD and pay only cash, else you can make an Online payment.

Ans.4

You can always write to us at marketing@ahor.in or call us at 1800-000-0000. Our numbers are available on Monday – Saturday, between 9 AM – 6.30 PM.

Ans.5

Your payment will be debited for the full amount only after you confirm and proceed with the payment process.

Ans.6

You can pay using any of the following - American Express, MasterCard, Visa, Maestro. You can also choose Net Banking, UPI, Credit Card or Debit Card at the time of purchase, from the payments page.

Ans.7

We are sorry but at the moment you can pay using only one card.

Ans.8

No. You can buy on AHOR site as a guest. However, setting up an account on AHOR is a simple process and it allows you to make repeat purchases without having to enter details every single time.

Ans.9

You can add items to your order until you click on "Proceed to Checkout" on the ‘Cart’ page, which will take you to the payments page. Once the order is confirmed, you can't add items to the same order. If you'd like to order additional items, please place a new order.

Ans.10

Yes. You can place an order from overseas, however the delivery location should be in India, in our serviceable list.

Ans.11

If your credit or debit card was refused while placing an order on AHOR , please re-attempt placing your order using a different card. For details on why your card was refused, please contact your Banking Card Issuer.

Ans.12

Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. It is recommended being present or designating a representative who has information of the order, so that you can confirm the order receipt at the time of delivery.

Ans.13

The unique order ID shared with your through the order confirmation email is your proof of purchase. We will also send you the invoice when the shipping confirmation mail is sent to you.

Ans.14

All dispatches will be along with a proper tax receipt/invoice.

Ans.15

Please check your email, sometimes our mail could have been redirected to the spam folder. If you have not received a mail from us, kindly write to us at marketing@ahor.in or call us at 1800-572-2999. Our Toll-free numbers are available on Monday – Saturday, between 9 AM – 6.30 PM.

Ans.16

Once you've registered with AHOR, you can sign in to your account at any time to view and update the personal details you have saved.

Ans.17

Please contact our Customer Care Helpline at 1800-572-2999, and share details of your Order and Email ID. We will assist you with any issues that you may face with our website. You can also write to us at marketing@ahor.in.

Ans.18

Please refer our exchange and return policy for more details.

Ans.19

You can view “My Cart” on the top right corner of our website. All our products can be added to Cart by clicking on “ Add to Cart “, below the product image and description. If you would like to delete a product previously selected, just click the X mark on the product row on “ My Carts “.

Ans.20

Under “ My Cart “ you have the option of selecting Quantity, by clicking on the dropdown arrow under the Quantity Column.

Ans.21

Ex: One of my items is past the expiration date . In case you find quality issues after opening your AHOR delivered package, please write your grievance to marketing@ahor.in or contact us at our Customer Care helpline at 1800-572-2999.

Ans.22

You will receive an email and SMS for the shipping confirmation, when your order has been shipped from our warehouse.

Ans.23

Yes, you can track your order on our website. You will need to enter your order ID and email address in the “Track Order” page, or you can also check the ‘My Accounts’ section if you are registered on the AHOR website.

Ans.24

Yes, you can. You can pay using any of the following - American Express, MasterCard, Visa, Maestro, Discover, and Visa Debit. You can also choose Net Banking, Credit Card or Debit Card at the time of purchase, from the payments page.

Ans.25

Yes, you can cancel an order, any time before your order has been dispatched for delivery. To cancel an existing order, select ‘Track Order’ on the website, enter your order ID and email address. Select ‘Cancel’. You can also do this from the ‘My accounts’ section if you are registered with us. Else please call our customer care department.

Ans.26

Yes, you can provide us a different address for shipping and billing for Cash on Delivery and prepaid orders.

Ans.27

If you wish to exchange the item, you will have to return the product and place a fresh order on our website. You may return any product purchased from our website, within 7 business days, from the date of delivery.

Ans.28

Please get in touch with our Customer Care department at our toll-free number 1800-572-2999. and share your Order ID with us. If the refund has already been initiated with us, it takes 30 working days for your bank to refund it to your account.

Ans.29

We will not be able to deliver products that were previously cancelled, you have to make a fresh order on our website.

Ans.30

Your order will be cancelled as soon as you choose the ‘Cancel’ option in the ‘Track Order’ page or the ‘My Accounts’ page. To initiate the refund, we will take 7 working days. It will take up to 15 working days for the refund amount to reflect in your bank account, on initiation of refund.

Ans.31

No. Sale prices will be available during checkout up until our last sale day. After a sale has ended, sale prices will be discontinued.

Ans.32

It means that this product is out of stock or temporarily disabled on our website.

Ans.33

Please initiate a request for return from the ‘Track Orders’ page or the ‘My Account’ page. Refer our returns and exchange policy for more details.

Loading...